Customer Engagement and Program Coordinator

SUMS is working to improve how businesses, organisations, schools and councils across Australia more sustainably manage their water and energy use, and we need your help to make it happen.

About SUMS

At SUMS we believe we all have a responsibility to utilise our resources wisely. We are a passionate and bold SME at the forefront of an exciting and quickly changing sustainability industry, delivering data monitoring and analysis technology to the people on the ground.

About the Opportunity

We are seeking an enthusiastic candidate who loves teaching others and is looking to develop experience in stakeholder engagement, communications and program management.

The Customer Engagement and Program Coordinator will support the execution of current programs, help secure and develop new programs, and create essential resources needed to support new and existing customers. This role will see you develop strong working relationships with our partners and customers across industries and stakeholder levels to deliver meaningful outcomes in utility management and environmental sustainability.

This role offers a balance of large projects the successful candidate can own and be proud to see through to completion, as well as important technical and administrative tasks integral to the success of major programs.

This candidate will report to the Business Solutions Manager.

Key Responsibilities Include:

  • Execute wide range of program deliverables
  • Execute administrative and program support tasks, incl. data entry and account record management
  • Develop engagement plans and learning programming for program participants and general SUMS customers
  • Deliver regular and strategic customer communications, including writing case studies and newsletters
  • Solicit customer feedback and consolidate learnings into reports and recommendations to senior team leaders

Your Background

The successful candidate will be detail oriented and proactive, with a proven track record of successfully completing projects individually or in a group. The candidate will also have experience within a customer-facing role and proven customer satisfaction.

 You will be/have

  • Business, marketing or communications degree preferred
  • Highly articulate, with excellent written and verbal communication skills
  • Proven experience within a customer-facing role
  • Proactive, must work well independently and as part of a team
  • Organised with strong attention to detail
  • Strong computer skills including Microsoft Word, Excel and PowerPoint (or similar)
  • Strong research and analytical skills
  • Understanding of business sustainability programs preferable but not essential
  • Technical understanding of energy or water usage preferable but not essential
  • Experience with Database Management, Salesforce or similar CRM preferable but not essential

Join Us

Our team is full of people who love to learn, think creatively, solve problems and push the boundaries of what we can achieve. We value:

  • Sustainability
  • Integrity
  • Innovation
  • Excellence
  • Trust
  • Collaboration

We offer competitive remuneration, flexible hours and professional development opportunities that suit your career goals.

To apply please send your resume and cover letter to Katie Montgomery at with the subject line ‘[Your Name] – Application for Customer Engagement and Program Coordinator Role’.

In your cover letter please demonstrate a time when you successfully taught someone something new.


Position Type: Full time position

Start Date: Early-Mid January 2019

Sector: Utilities, Sustainability

Location: Belrose, NSW

Salary:Remuneration will be based on the successful applicant’s skills, experiences and abilities plus 9.5% Superannuation

To Apply:  Email resume and cover letter to Only applicants meeting the criteria outlined above will be contacted as part of the shortlisting process.

You must have a right to live and work in Australia to apply for this job.

Applications Close: Wednesday 5th December 2018 at 11:59 PM

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